Consumer Protection · India
Cancellation & Refund Policy
Version: 2026.1Effective Date: 22 October 2026Regulatory Reference: Consumer Protection (E-Commerce) Rules, 2020
1. Freedom to Cancel Renewal at Any Time
In adherence to the Guidelines for Prevention and Regulation of Dark Patterns, 2023, Cashio guarantees an accessible, transparent cancellation mechanism with zero hidden hurdles:
- Self-Serve Non-Renewal: An Organization Admin may cancel subscription renewal at any time directly through Settings > Subscription by clicking "Cancel Renewal".
- Immediate Confirmation: Cancellation is confirmed on-screen and recorded in the organization's subscription audit history.
- Uninterrupted Paid Period: When you cancel renewal, your organization continues to enjoy full paid features (e.g., Basic or Pro) until the end of your already-paid 30-day validity window (
valid_until). Access is never terminated prematurely. - Reactivation: If you change your mind prior to expiration, you may re-enable auto-renewal with a single click.
2. Refund Eligibility & Criteria
We distinguish stopping future renewals from requesting a refund for fees already paid:
| Scenario | Eligibility Window | Refund Outcome | Processing Time |
|---|---|---|---|
| 7-Day Initial Satisfaction Guarantee | Within 7 days of initial plan upgrade | Full refund if platform has not been abused and service does not meet business requirements. | 5–7 banking days via original payment method. |
| Duplicate Billing / Gateway Error | Within 30 days of transaction | 100% refund of duplicate or erroneously charged amounts upon transaction verification. | 3–5 banking days via original payment method. |
| Service Unavailability (> 72 consecutive hours) | Within billing period | Pro-rata refund for the outage duration upon verification. | 5–7 banking days. |
| Voluntary Cancellation after 7 Days | Day 8 onward | Non-refundable for the elapsed service period; future renewals stopped with zero penalty. | N/A (Access continues until validity expires). |
3. How to Request a Refund
To request a refund under the eligible criteria above, email support.cashio.7@gmail.com or our Grievance Officer with:
- Organization Name and registered Admin Email/Phone.
- Transaction reference / payment date and requested plan tier.
- Specific reason for refund request.
Refund requests are acknowledged within 24 hours and settled within 5–7 banking days directly to the original source account/UPI ID.